Jim Kalbach is currently the Head of Customer Success at MURAL. Previously, he worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix.
Before moving back to the US in 2013 after living for fifteen years in Germany, he was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz, a leading UX design event in Germany.
For many years, he was an editor with Boxes and Arrows, a leading online journal for user experience information. He also served on the advisory board of the Information Architecture Institute in 2007 and 2005.